At Dr. van Haeringen Laboratorium B.V. (hereinafter referred to as “VHLGenetics”), we respect the privacy of our clients and handle personal data with the utmost care. We comply with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR).
In this privacy statement, we explain which personal data we collect and process, the purposes for which we process it, with whom we may share it, and the rights you have regarding your data.
In addition to personal data, we may also process other confidential information. We treat this information with the same level of care and have implemented appropriate technical and organizational security measures to protect it.
Please note that when we use certain third-party services or products, additional privacy terms and conditions may apply.
Who is responsible for processing your personal data?
VHLGenetics is responsible for the processing of your personal data.
Our contact details:
VHLGenetics, Postbus 408, 6700 PW, Wageningen
Phone: +31 317 416402
Email: info@vhlgenetics.com
When do we process personal data?
We process personal data when you, for example:
- Complete a (digital) form;
- Subscribe to our newsletters;
- Send us a letter or email;
- Use our (online) services and/or products;
- Call our customer service by phone;
- Place an order, regardless of the channel used (e.g., online, by phone, or in writing);
- Submit sample materials;
- Participate in training, conferences, and/or lectures offered by us;
- Visit us or speak to one of our employees.
We may also process personal data for purposes such as:
- Conducting research and related services;
- Administration and billing.
Even if you contact us as a (potential) customer, supplier, or other business relation, we may process your personal data. Additionally, we may receive personal data from third parties, for example, if an animal clinic or another company places an order with us on your behalf.
How we handle cookies and similar technologies
We use cookies and similar technologies on our website. Some cookies are necessary for the proper functioning of the website, while others are used for analytical or marketing purposes.
For more information about the types of cookies we use, their purposes, and how you can manage your preferences, please see our Cookie Statement.
What personal data do we process?
• Name, address, phone number, email address
• Bank and credit card details (including account numbers)
• VAT number
• IP addresses, log data
• Application data (such as curriculum vitae)
• Security camera images
The personal data we process may vary depending on the specific situation.
For what purposes do we use personal data?
We use personal data to ensure effective and efficient business operations, services, and communication. The purposes for which we process personal data, along with the corresponding legal basis, are outlined below.
- Execution of agreements and maintaining (customer) relationships
For example, to provide services (e.g., performing tests) or products (tests), to send invoices, and to maintain contact. We can also use your personal data for handling complaints.
Legal basis: Performance of agreement(s) concluded or to be concluded with you, or our legitimate interest.
- Use of our online services
Through our online portal or your webshop account, you can access your test results, view your data, and manage your orders.
Legal basis: Performance of agreement(s) concluded with you, or your consent where applicable.
- Marketing activities and product development
For example, to provide services (e.g., performing tests) or products (tests), to send invoices, and to maintain contact. We can also use your personal data for handling complaints.
Legal basis: Performance of agreement(s) concluded or to be concluded with you, or our legitimate interest.
- Communication
We use personal data to keep you informed about our products and services, including new offerings, special promotions, and campaigns via newsletters or other channels (e.g., social media). This also includes providing information about conferences, lectures, presentations, workshops, or other events. Additionally, we use your contact details to update you on the progress of your tests or to notify you of any unforeseen delays that may affect the agreed delivery time.
Legal basis: Consent where required (e.g., for newsletters, with the option to unsubscribe), and legitimate interest for other communication purposes.
- Job applications
Job seekers can submit personal data, for example, via our website. These data are received by our HR department and used to contact you and to manage the application process. The data are retained for a maximum of four weeks after the end of the application process, and, with your consent, for up to one year. If your application is successful and you join our organization, your data will be included in your personnel file.
Legal basis: Legitimate interest (during and immediately after the application process), consent (after the application process), and legal obligation.
- Visitor registration and camera surveillance
For the safety of individuals, our buildings, and information, we collect visitor data. Security cameras are installed in certain areas of our premises, buildings, and laboratories.
Legal basis: Legitimate interest, as it is necessary to protect our property and employees.
Balancing of interests in the case of legitimate interest
When we process personal data based on a legitimate interest, we carefully balance our interests against your privacy rights. In doing so, we consider the nature of the data, the potential impact on your rights, and your reasonable expectations. We only process personal data on this basis if it is necessary for our business operations or other legitimate interests, the processing does not disproportionately affect your rights, and appropriate safeguards are in place to protect your privacy.
To whom do we disclose personal data?
We only share personal data with third parties (including our subsidiaries and sister companies) when it is necessary for our services or business operations, or if we are legally required to do so.
Examples of such third parties include:
- Our distributors
- Breed registries and breed associations
- Public Authorities
- Supervisory authorities, tax authorities, and/or law enforcement agencies (only when legally required or with your prior consent)
- Veterinary practices
- Breeding farms and genetic improvement companies
- IT service providers
- Logistics service providers
- Banks/payment service providers
Our processors always act according to our instructions, and we ensure that appropriate security measures are in place.
Outside the EU?
We do not transfer personal data to countries outside the European Economic Area (EEA) ourselves. If a third party we engage does transfer data outside the EEA as part of its services for us, this is done only with our prior approval and provided that appropriate safeguards are in place.
How do we protect personal data?
We take the security of personal data seriously. Therefore, we take technical and organizational measures to prevent loss, unauthorized access, or misuse of personal data. These measures include:
- Use of secure servers and firewalls
- Encryption of data (e.g., SSL traffic)
- Physical access controls to our systems
- Use of antivirus software
How long do we retain personal data?
We do not retain personal data for longer than necessary for the purposes described above. In determining retention periods, we take into account:
- The likelihood that the personal data will still be needed for the purpose for which it was collected
- Statutory retention periods
- Our legitimate interests
Once personal data is no longer needed, it will be deleted or anonymised.
Your rights
You have the following rights regarding your personal data:
- Right of access: you can request access to your personal data.
- Right of rectification: you can request corrections to your data.
- Right to erasure (deletion); you can request deletion of your data; however, we may be unable to delete certain data if it is still required for legal or business purposes.
- Right to restriction of processing: you can request limitations on how your data are processed.
- Right to object to processing: you can object to certain processing of your data.
- Right to data portability: you can request a copy of your data in a structured, commonly used, machine-readable format and transmit those data to another organization.
To exercise your rights, please send an email to info@vhlgenetics.com or a letter to: VHLGenetics, Postbus 408, 6708 PW Wageningen, The Netherlands
We will respond to your request as soon as possible.
Questions, comments, or complaints
If you have any questions, comments, or complaints about how we handle personal data, please contact us using the contact details provided above.
If we are unable to resolve the matter together, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
For more information, please visit the website of the Dutch Data Protection Authority and consult the section on submitting a tip or complaint.
Changes
We reserve the right to amend this Privacy Statement at any time. The most recent version will always be published on our website: www.VHLGenetics.nl.
This Privacy Statement was last updated on 6 March 2026.
